Responsible Gaming

We want you to play for fun, not for funds.

At GreatNorthOffer, we believe that lottery games should be a source of entertainment, not a source of stress or financial difficulty. We are dedicated to providing a safe environment for our players in Canada and providing the tools and resources necessary to maintain control.

1. Our Commitment

Responsible gaming is the foundation of our business. We are committed to:

• Preventing underage gambling through strict age verification.
• Providing tools to help you manage your play.
• Training our staff to recognize signs of problem gambling.
• Directing players to professional help when needed.

2. Protection of Minors

Gambling is strictly prohibited for anyone under the legal age in their respective jurisdiction. In Canada, this is 18+ in Alberta, Manitoba, and Quebec, and 19+ in all other provinces and territories.

We use sophisticated electronic verification systems to confirm the age and identity of our users. Any account found to be used by a minor will be immediately closed, and any winnings will be forfeited. We recommend that parents use filtering software such as Net Nanny or CyberPatrol to prevent minors from accessing gambling sites.

3. Tips for Safer Play

To ensure your gaming remains a fun activity, we suggest the following guidelines:

• Set a budget: Decide how much you are willing to spend before you start. Never chase your losses.
• Set a time limit: Decide how much time you want to spend playing and stick to it.
• Treat it as an expense: View the cost of a ticket as the price of entertainment, similar to a movie ticket, not as an investment.
• Don't play when upset: Avoid gambling when you are depressed, stressed, or under the influence of alcohol or drugs.
• Balance your life: Ensure that gambling does not interfere with your daily responsibilities, work, or time with family and friends.

4. Signs of Problem Gambling

It is important to recognize the warning signs. Ask yourself the following questions:

• Do you spend more money on gambling than you can afford to lose?
• Do you lie to family or friends about how much you gamble?
• Do you feel anxious or stressed when you are not gambling?
• Have you borrowed money or sold possessions to gamble?
• Do you try to win back money you have lost (chasing losses)?
• Has gambling caused health problems, including stress or anxiety?

If you answered "yes" to any of these questions, you may be developing a gambling problem. We urge you to seek help immediately.

5. Player Protection Tools

We offer several tools to help you manage your gaming activity. You can access these through your account settings or by contacting customer support:

Deposit Limits

You can set daily, weekly, or monthly deposit limits. Once you reach your limit, you will not be able to deposit more funds until the period resets. Decreases to limits take effect immediately, while increases require a cooling-off period.

Time-Out (Cooling Off)

If you need a short break, you can request a Time-Out for a period of 24 hours up to 6 weeks. During this time, you will not be able to log in or purchase tickets.

Self-Exclusion

If you feel you are losing control, we offer a Self-Exclusion program. This allows you to exclude yourself from our services for a period of 6 months, 1 year, or 5 years. During this time, your account will be closed, you will be removed from all marketing lists, and we will take reasonable steps to prevent you from re-opening an account.

6. Canadian Support Resources

Help is available. If you or someone you know is struggling with gambling, please contact one of these free, confidential organizations in Canada:

Additionally, you can find local support groups such as Gamblers Anonymous which hold meetings across Canada.

7. Account History

To help you keep track of your activity, you can access a full history of your transactions, withdrawals, and game results in your "My Account" section at any time. We encourage you to review this regularly.